Explore what we've got to make everyday banking easier
Everyone should be able to get their banking done quickly and easily. If you need alternative options or extra support, we've got a range of things you might find useful.
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Visual impairment
If you have a visual impairment, here are a few things that might make banking easier.
Large print
You can ask to receive important communications like PINs, statements and rate changes in a bigger font that's easier to read. To request this, get in touch using our 24/7 Chat service.
Phone banking
If you prefer to do your banking over the phone, our lines are open all day every day.
With phone banking, you can:
- Check your balance, make payments and pay bills
- Transfer money between accounts, set up and change standing orders
- Speak to a member of our team, update your details or ask about products
Call +44 1534 616 313 (Premier) or +44 1534 616 212 (Advance) to speak to someone or to use our automated service.
Website accessibility
We design our website in line with web content accessibility guidelines.
Visit our website accessibility page for more details such as what features we include for screen reader users.
Hearing or speech impairment
If you have a hearing or speech impairment, here are a few things that might make banking easier.
Text relay
If you have trouble speaking or hearing on the phone, Text Relay can translate speech to text and text to speech.
You can call us via Relay UK and a Relay assistant will type out what our adviser says. You'll be able to read this on your computer, mobile, tablet or textphone, then either speak or type your response.
You can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.
Relay UK is a third party, which means HSBC isn't responsible for this service. The service will be subject to third party terms and conditions and privacy practices. If you have difficulty using this service, please contact Relay UK directly.
Online banking and mobile banking
You can carry out most tasks using online or mobile banking.
- Access your accounts
- Transfer money to over 150 countries
- Set up new payees
- Download statements
Chat
If you've got a question about your account, you can send us messages securely through our Chat service. This might suit you if you'd rather type than talk.
To chat to us in the mobile app go to Chat with us. Or, you can log on to online banking and open the Chat window on the right-hand side of the screen.
Please note, there are some types of queries we can't answer through Chat and you may need to contact us elsewhere.
Mobility or dexterity
If you have needs around mobility or dexterity, here are some things that might make banking easier.
Online banking and mobile banking
Our mobile app and online banking service make it simple to do most banking tasks from home.
There are several options for logging on.
If you have a compatible iPhone, iPad or Android phone, you can access the app using Touch ID, Face ID or Android Fingerprint.
We also offer a larger version of the physical Secure Key for logging on to online banking. This includes audio functionality and can be useful if you have difficulty pressing buttons. You can request one by calling us on +44 1534 616 313 (Premier) or +44 1534 616 212 (Advance). Please note, a physical Secure Key can't be used for logging on to mobile banking.
Phone banking
If you'd rather talk to someone than use an app or a computer, you can call our team for help with banking tasks or more information on our products.
Call +44 1534 616 313 (Premier) or +44 1534 616 212 (Advance) to speak to someone or to use our automated service.
Our lines are open all day every day.