Security centre

Find out how you can avoid fraudsters and learn more about what we do to protect you and your money.

Report something

How to get in touch with us when things don't go to plan.

Report your card lost or stolen

Dispute a transaction

Protect yourself

Tips on keeping your money and your personal details secure.

Fraud prevention guide

How we protect you

Handy information on ways we keep you safe when you're banking online.

Frequently asked questions

What if my mobile device is lost or stolen?

Please contact us as soon as possible to report the lost device so we can remove it from your profile.
What is a Secure Key?

During registration you'll be asked to set up a Secure Key.

Your secure key will generate authorisation and log on codes with the use of a PIN (or fingerprint/face ID if eligible) and will ensure only you can access your accounts.

You can choose to use a Digital Secure Key on your mobile by downloading the HSBC Expat Mobile Banking app. By choosing a Digital Secure Key, you'll get full access to online banking as soon as you complete registration and log on.

If you don't have a compatible device or don't want a Digital Secure Key, you can order a Physical Secure Key for delivery when you register for online banking. If you choose a Physical Secure Key you won't be able to access the mobile app.
How do I freeze or block my account?

If you want to freeze or block your account, you will need to call us.

Explore more

Card support

Get help activating your card, reporting your card lost or stolen and more.

Mobile banking

Enjoy secure access to key banking services using your mobile phone or tablet.

Help centre

Find answers fast and get support with your everyday banking needs.