Keeping Your Accounts Safe

Criminals are impersonating our fraud team. Fraudsters are calling our customers, asking for personal information and passcodes in order to access their accounts. We will never ask for your online banking passcodes, telephone banking PINs, or ask you to delete the mobile app. Keep safe and learn more about how you can protect yourself.

As an international bank operating in more than 80 countries, we have global insight into online fraud that protects our customers. But there are also things you can do to keep yourself safe from fraud.

Protect yourself

Learn about common scams and what you need to do to keep your accounts safe.

HSBC Safeguard

Learn more about our initiative to safeguard your hard-earned money from financial crime.

Secure payments

Stay safe when you do your banking online with the HSBC Secure Key.

Report a problem

If you notice something suspicious about your HSBC accounts, get in touch with us immediately.

Card support

Get help with all your card questions.

Security downloads

Enjoy extra peace of mind with free anti-virus software.

Download Microsoft Security Essentials for free anti-virus protection.

Microsoft Security Essentials helps provide real-time protection for your home PC that guards against viruses and other malicious software. It is simple to install, easy to use and always kept up to date. It's free to anyone with a genuine copy of Microsoft Windows*. It offers comprehensive malware protection with automatic updates and it comes from one of the world's largest IT companies.

Download Microsoft Essentials This link will open in a new window

*Learn more about genuine Microsoft Software

These links may allow you to access non-HSBC websites. HSBC Bank plc has no control over the linked website and is not liable for the use of it.

Download Microsoft Security Essentials for free anti-virus protection.

Download Microsoft Essentials This link will open in a new window

*Learn more about genuine Microsoft Software

These links may allow you to access non-HSBC websites. HSBC Bank plc has no control over the linked website and is not liable for the use of it.

Modern, up-to-date browser software helps protect you against online problems.

You use a web browser to look at websites. It's the doorway to the internet. Examples include Microsoft Internet Explorer*, Google Chrome*, Apple Safari* or the software that is showing you this page now is your current web browser.

Just like any other software, it makes sense to use the latest, most secure web browser. The latest browsers have security features that block fake websites and protect against some viruses (but you still need anti-virus for advanced protection). If you have updated your computer regularly or bought it in the last couple of years, it is likely that you are already using an up-to-date browser. You can check by selecting 'About' on the browser menu. If this is not the case, you may want to get new browser software immediately and update it regularly for maximum protection.

*These links may allow you to access non-HSBC websites. HSBC Bank plc has no control over the linked website and is not liable for the use of it.

Security centre