My card is missing or stolen
If your card is lost, stolen or likely to be misused we provide 24-hour assistance. However, you can quickly take full control at home or on the move through the HSBC Mobile Banking app or online banking.
Alternatively you can give us a call.
I don't recognise a payment or transfer
If you think a payment or transfer could be fraud, get in touch with us immediately.
We'll cancel your card, issue a replacement and credit your account in full for any unauthorised transactions.
To help us act fast, please have your 10-digit Personal Banking Number (PBN) and 6-digit Telephone Banking PIN to hand - along with details of the transactions you don't recognise.
For transactions on your account, call:
HSBC Premier: +44 1534 616 313
HSBC Advance: +44 1534 616 212
For transactions on your credit card, call:
Within the UK: 0800 085 2401
Outside the UK: +44 1442 422 929
I want to dispute a payment or transaction
If there's a payment or transaction that you recognise but wish to dispute, go to our query a transaction page.
My card is damaged
If your Global Money card or credit card is damaged, you can order a replacement.
Not an HSBC customer?
If you suspect that a fake HSBC Expat account has been opened in your name or you've received a suspicious email or phone call claiming to be from HSBC Expat, please call us immediately.
If you don't have an HSBC account, call:
Just so you know, we may monitor and record your communications with us. This is in the interest of security and to help us continually improve our service.