Digital Secure Key

What is Secure Key?

Our Secure Key service offers enhanced protection against fraud and identity theft. When you're logging on to online or mobile banking, your Secure Key generates a code, meaning only you can access your accounts. A Digital Secure Key is integrated into the HSBC Expat Mobile Banking app and can be held on one device at a time.

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The HSBC Mobile Banking App gives you round-the-clock access to your global HSBC accounts.

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What is the difference between a Digital & Physical Secure Key?

Accessed via the HSBC Expat Mobile Banking app, the Digital Secure Key replaces your Physical Secure Key and enables you to generate security codes from your mobile or tablet so you can access your full range of mobile and online banking services.

As well as being more convenient, the Digital Secure Key is kinder to the environment.

Physical Secure Key

This is an electronic portable security device that is used to generate security codes to enable access to your online banking.

The Physical Secure Key is not compatible with the HSBC Expat Mobile Banking app, therefore you will only be able to access Online Banking with this device. To switch to a Digital Secure Key, open the app and follow the on-screen instructions.

Once complete, your Physical Secure Key will be deactivated and can no longer be used to access online banking or generate security codes.

Why choose Digital Secure Key?

It's convenient - it's part of the HSBC Expat Mobile Banking app
Use it to log on to the HSBC Expat Mobile Banking app and online banking. The Physical Secure Key is only compatible with Online Banking
Easier access to the app - The Digital Secure Key is integrated into the app so you will not need to generate a code to log on, just use your Digital Secure Key PIN
Biometric ID - if you have a compatible iPhone, iPad or Android phone, you can log on using Face ID, Touch ID or Android Fingerprint
As long as you have your mobile device you'll always have full access to digital banking

First of all you need to be registered for online banking and have downloaded the new HSBC Expat Mobile Banking app.

Open the app. If you are registered for online banking click 'Yes'.

Enter your online banking username.

Choose a method of verification.

Enter the activation code displayed on your Physical Secure key or SMS.

Create a 6 digit PIN.

Your Digital Secure Key is now set up and your Physical Secure Key has been deactivated.

First of all you need to be registered for online banking and have downloaded the new HSBC Expat Mobile Banking app.

Open the app. If you are registered for online banking click 'Yes'.

Enter your online banking username.

Choose a method of verification.

Enter the activation code displayed on your Physical Secure key or SMS.

Create a 6 digit PIN.

Your Digital Secure Key is now set up and your Physical Secure Key has been deactivated.

Find out how to generate security codes using your Digital Secure Key.

Open the HSBC Expat Mobile Banking app and select 'Generate security code' at the bottom of the screen.

Choose which code you require:

log on security code
transaction security code
re-authentication security code

Authenticate using either your 6 digit PIN or biometrics.

Your security code will be displayed. Enter it where requested.

Get the app

Already use online banking?

Download the app and use it straightaway.

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Download the Mobile banking App from Apple App store.

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Download the Mobile banking App from Google Play store.

Scan this QR code to launch or download the Mobile Banking App on your devices app store.

App Store^SM is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

Don't have online banking?

You need to register for online banking before you can use the mobile banking app.

Frequently asked questions

You can only have your Digital Secure Key on one device at a time.

If you're resetting your phone to factory settings your Digital Secure Key will reset and you will lose access to the app, so make sure you remove your Secure Key from this device and set it up on your new one first.

If this isn't possible, you will need to call us to set up your new Digital Secure Key.

To remove your Secure Key in the app:

Log on and go to 'Profile'.
Select 'Security', then 'Mange devices'.
Remove the chosen device from the registered devices.

To remove your Secure Key in online banking:

Log on and go to 'Help with your Secure Key'.
Select 'Manage your devices'.
Remove the chosen device from the registered devices.

Set your Secure Key up on your new device by downloading the app and following the instructions.

Yes, the Digital Secure Key is extremely secure. It is built with advanced security and protection features and is more secure than a physical Security Device.

To use Digital Secure Key, you will be required to authenticate yourself each time by either providing your 6-digit PIN or biometrics (Face ID / Touch ID / Fingerprint ID).

Once you have activated Digital Secure Key on your device, your Digital Secure Key is linked to your personal accounts, and only you can access them through your Digital Secure Key-linked device.

Other users cannot log on to the HSBC Expat Mobile Banking app using your Digital Secure Key-linked device.

No, you can only have either a Digital Secure Key or a Physical Secure Key at any one time. Upon activating your Digital Secure Key, your Physical Secure Key will be deactivated immediately.