FAQs for HSBC Global Money Account

A Global Money Account is a digital account you can use to hold money in 19 different currencies. It's also an easy-to-use instant payment service that lets you manage, send and spend money in different currencies securely. It's free from HSBC fees. Non-HSBC fees may apply. The Global Money Account is a mobile-only account that can be opened and managed securely from your HSBC Expat Mobile Banking app.

You can send and spend money in over 50 currencies to 200 countries and regions. If you don't hold a balance in the currency you're spending in, simply ensure funds are available in your GBP wallet.

You can hold balances in these currencies:

British pound sterling (GBP),

United States dollar (USD),

Euro (EUR),

Hong Kong dollar(HKD),

United Arab Emirates dirham (AED),

Australian dollar (AUD),

Canadian dollar(CAD),

Chinese yuan renminbi (CNY)*,

Czech Koruna (CZK),

Danish krone (DKK),

Japanese yen (JPY),

New Zealand dollar (NZD),

Norwegian krone (NOK),

Singapore dollar (SGD),

South African rand (ZAR),

Swedish krona (SEK),

Swiss franc (CHF),

Polish Zloty (PLN) and

Thai Baht (THB).

*Whilst you can hold a CNY balance, there are regulatory restrictions that prevent you being able to send or spend inside or outside China. When using your debit card in China or Hong Kong, it won't be possible to use your CNY balance. Payments will be debited from your GBP balance. This is because there are regulatory restrictions for CNY currency that we're currently unable to adhere to.

You can open a Global Money Account if you have:

The following accounts are eligible for moving funds into a Global Money Account:

Please note that Global Money Account is not available in every country, so make sure the country of residence information we have for you is up to date.

Key features that differentiate a Global Money Account from your traditional bank account:

At this time, Global Money accounts cannot receive payments from outside of HSBC Expat or from other customers.

Money you move into your Global Money Account is held by HSBC Expat which is a division of HSBC Bank plc, Jersey branch.

This means that funds will be subject to the Jersey Bank Depositor Compensation Scheme which offers protection for eligible deposits of up to £50,000.

The maximum amount of compensation in any 5-year period is capped at £100 million. Full details of the scheme and banking groups covered are available on the States of Jersey website at gov.je/dcs, or on request.

There is no cost for holding a Global Money Account and transactions are fee-free.

No. To earn interest, you can transfer the money to an HSBC savings account. Learn more about our savings options on our dedicated page.

If you’ve already opened a Global Money Account in another country or territory, you can still open one with HSBC Expat. Please check the FAQs and eligibility rules in each HSBC country or territory as they may vary.

You can find and download your monthly statements in the mobile app.

You can also view your transaction history under your account activity.

If you think your statement or transaction history is wrong (whether by error or suspected fraud) please notify us immediately. If you don't notify us within 30 days of the date of the statement on which the error or problem occurred, you may be liable for the affected transactions or any subsequent transfers.

The HSBC Exchange Rate applies to any foreign currency transactions you make using Global Money. This rate is presented to you before you complete a foreign currency transaction.

The HSBC Exchange Rate is a live rate during trading market opening hours. When markets are closed, it's based on the most up-to-date market rate.

There are 2 types of payment that can be made from the Global Money Account.

To your own linked HSBC accounts

To make a payment to one of your HSBC Expat accounts, you can either:

Alternatively:

From here you can make instant payments to your linked HSBC accounts.

To other HSBC accounts or non-HSBC accounts

For any other international payments within HSBC or non-HSBC accounts.

For more information on making a payment from the Global Money Account, please see our International Transactions page and our Global Money Transfers FAQs.

If your Global Money Account is no longer needed and you want to close the account, please contact us and we'll help to get it closed.

Things you need to know before closing the account:

If there's still money in your account upon closure, we'll look to transfer each currency into matching domestic currency accounts. For example, if you hold USD, we'll offer to transfer the funds into your domestic USD account. If you don't have a matching domestic currency account, we may charge you a foreign exchange conversion margin to convert the money into one of your other currency accounts.

Auto top-up automatically transfers a set amount from one of your current accounts or savings accounts to your Global Money Account when the balances falls below an amount of your choosing. There are no charges or fees for this service.

To set it up, you just need to:

You can change these details or cancel it at any time in your app. Just go to your Global Money account, choose 'View More' and then 'Change or cancel auto top-up'.

Auto top-up uses the same currency as the account the money is taken from. You can only set auto top-up on one currency at a time. You can change this by changing the auto top-up to take money from a current account or savings account in a different currency.

Yes. You can send money from your currency wallet back to your current or savings account without issue, even if your balance goes below your minimum threshold balance. If this happens we'll stop the auto top-up until you make a new transaction on your account.

Auto-top up only covers transactions that are made in the currency of the wallet it's linked to. If you make transactions in any other currency - including the default currency on your Global Money Account - the auto top-up feature won't work.

No, auto top-up won't take money from your current or savings account to complete a payment you're making.

Auto top-up works once you've reached or gone below your minimum threshold balance and will then move your top-up amount from your current or savings account to bring your balance back up.

If you don't have enough money available when you make the payment, the transaction will be declined.

There are some situations where the auto top-up feature might not work. This could be a problem with your debiting account, including not having enough money available in the account, or a technical issue with the service.

If this happens, we'll try the auto top-up again when you successfully make a new transaction on your Global Money Account. In the meantime you can still top-up using 'Add money' option on your mobile app.

We'll only make an auto top-up when there's enough available balance in the debiting account.

If your debiting account has an arranged overdraft, regular fees and charges will apply. Please check the account Tariff of Charges for more details.

There's no charge for creating an auto top-up.

If you top-up from an account with an arranged overdraft, please check the account Tariff of Charges for details of any charges or interest.

Global Money Account is part of the HSBC Expat Mobile Banking app, so your account is protected by all of the same security measures as in the rest of the app.

If you suspect that your account has been compromised, or someone knows your password, please reset your password and security measures immediately.

Alternatively, you can call us on +44 1534 616313 and we'll be able to do this for you.

If you've lost the phone you use for mobile banking, please call us and we'll be able to remove it from your banking profile so it cannot be used to access your HSBC Expat accounts, including your Global Money Account.

Alternatively, if you have the HSBC Expat Mobile Banking app on more than one device, you can log on to one of your other devices and remove access to the lost or stolen phone yourself.

HSBC Expat products and services are only available in jurisdictions where and when they may be lawfully offered by us. To be eligible to open an HSBC Global Money Account, you must be resident in a jurisdiction where we can offer you the product. Please also check that you meet the other eligibility criteria.