Global Money Transfers FAQs

Global Money Transfers allows you to send international payments fee-free, using the HSBC Expat Mobile Banking app.

Global Transfers allows you to transfer money between your own HSBC accounts. Global Money Transfers lets you pay money to other people's accounts, including those outside HSBC. Where available, Global Transfers is still the fastest option to transfer money between HSBC accounts. 

You can use Global Money Transfers using the HSBC Expat Mobile Banking App. It's available with any of your accounts that have payments functionality, such as the HSBC Current Account, Instant Access Savings and Global Money.

Global Money Transfers can be used to send payments all around the world, including accounts outside of HSBC.

Some banks will not accept payments in all currencies. Please ensure that the receiving account is able to process the currency of your payment before sending.

As with all of our international payment services, regulatory restrictions apply to certain countries/territories.

You'll need to use a mobile device with an iOS or Android operating system.

The daily limit for payments Global Money Transfers is £100,000 or currency equivalent. This applies to all payments made through the service in a day, regardless of which account you make the payment from.

Our standard transfer time for payments made to non-HSBC accounts through the mobile banking app is 1 to 3 days.

For selected currencies and destinations, faster payment times are available.

Based on the destination and local currency the fastest transfer time will be chosen, and it will be displayed in the app.

As part of our security checks, you may receive a verification call from us within 72 hours of making a transfer. If we’re unable to contact you it might delay your payment so please ensure your contact details are up to date.

Global Money Transfers are fee-free. There are no correspondent bank fees. Please note, some banks may charge to receive international payments.

For a summary of our fees and charges please see our International Transactions page and refer to our tariff of charges.

No, there are no correspondent bank fees applicable to payments made through Global Money Transfers.

Foreign exchange rates are displayed throughout the payment pages on the app. All conversions and foreign exchange rates are indicative only and are updated every 90 seconds during market hours. The final rate will be displayed and set as you confirm the transfer.

Real time rates are available at any time for Expat customers but depend on the currency and country rail opening and closing times. Exchange rates are subject to a higher bank spread during market closure.

Even if you have elected for the recipient to pay no HSBC fees, some banks will apply charges to an incoming international transaction. HSBC has no control over what a receiving bank may charge.

To use Global Money Transfers:

You'll then be guided through a series of questions to ensure your payment reaches its destination safely, including the country, currency and account details of the payee. You may also be asked for information such as the payee's address or the purpose of the payment depending on local regulations.

Yes, the payment reference field can be used for any additional details.

You can easily track the status from the 'Pay & Transfer tab' within the mobile app. Select any international payment made using online or mobile banking within the past 60 days to track its status. 

Currently, we don't support future dated and recurring Global Money Transfers.

No, as transactions are sent instantly, they can't be cancelled. Please contact us to discuss your options if you have sent a payment in error.

Wallet transfers can be made to:

Transfers can made in the currency of the recipient country only, with the exception of China (Alipay) which are made in USD. If you're debiting an account with a differing currency from the recipient, a foreign exchange will be made at the live HSBC Exchange Rate which will be presented to you before you complete a foreign exchange transaction.

The HSBC Exchange Rate is a live rate during trading market opening hours. When markets are closed, it's based on the most up-to-date market rate.

Minimum and maximum transfer amounts vary between wallet providers. Please check with the beneficiary prior to sending the transfer to avoid it being rejected.

If your wallet transfer is above the maximum wallet limit, bank transfers are available.

To make a wallet transfer you'll need the name and mobile number of the beneficiary.

You can add a payee while making your Global Money Transfer. When you reach the payee screen, select 'Add Payee'. You'll find the option above your existing payees.

You can also add a new payee by selecting ‘International payees’ from the ‘Pay and transfer’ menu

For security purposes, you will need to verify the new payee with your 6-digit PIN, Touch ID or Face ID depending on your mobile device and app settings.

For some countries or regions, it's a regulatory requirement to include information about why the funds are being sent. Please select the most relevant option from the drop down menu presented in the app (this will vary by country or region).

A maximum 35 characters is allowed in the beneficiary name field. We recommend you prioritise the primary surname if the name is over 35 characters, with other names added as initials.

At the moment, you can't amend a saved payee's details, although we are working to make this available soon. If a payee's account details have changed, you'll need to add them as a new payee. You can use the account nickname to differentiate between accounts for the same payee.

• The Global Money Account has a separate payee list and won't display payees added through other channels. You'll need to add the payee again if you'd like to use your Global Money Account to make the payment.
• Equally, a payee added to the Global Money Account won't appear when making a payment from your other accounts. You'll need to add this payee again if you would like to make the payment from your current or savings account.

• When making an international payment, first select the country and currency of the payment. If the account details of your payee don't match these options, then the account won't be displayed. Please check to ensure that the country and currency match the account you're trying to pay.

Depending on the country/territory you're sending to, you'll need one or more of the following details[@payee-information-gt]:

This varies from bank to bank and country to country. Some local payment schemes won't show all the information you may have used when sending the payment. 

It's worth completing the payment reference and sharing the details of the payment being sent, particularly for Australia, New Zealand, Canada and HK payments as very limited detail may be shown on their customer's statements. 

Please note the recipient may also see the payee nickname you've used to store their details within the mobile banking app.

You can share the payment details using the app when you make the payment.

When the estimated arrival date is confirmed, you can use the share icon, which is a small upwards arrow in a box at the top right of the screen, to send the payment details to the recipient using email, text or instant messenger.

If the payment to China is over USD 5,000 (or currency equivalent of USD 4,800) it requires a further regulatory declaration. Currently, the the Global Money Transfer is unable to complete this.

You can make the payment online using desktop, or by phone instead.