Online banking

To view and download your statements, select the account, and if prompted, statement type. You can access your statements for up to 72 months.

An HSBC Expat composite statement covers all of your bank accounts in a single statement. Our annual interest summary statement provides a full calendar year of your credit and debit interest from 1 January to 31 December.

Keeping your information safe is a top priority for us. Find out more about our online security measures. 

If we've sent you a message, you'll see a red number at the top of your online banking screen, near the 'log off' button. To view your messages, select the red number and your messages will appear in one convenient list. 

Although our online banking pages are built to meet all relevant web standards, some older web browsers may display certain elements of a page incorrectly. Updating your browser to the latest version should resolve any issues. 

We recommend using one of the following operating systems and web browser versions:

Supported browsers

Supported operating systems

A 1024 x 800 screen resolution is optimal, but you should be able to view content at other screen sizes.

When you try to access statements, terms and conditions, or HSBC accounts in other countries a new window will open in your browser. If this doesn't happen, you may have pop-up blocking or ad-blocking software enabled.

Check your settings, and if you're still experiencing problems, please get in touch.

The Personal Banking Number (PBN) is a unique 10-digit numerical code that we send to new customers when they join HSBC, usually by email. You'll need this number to register for online and mobile banking. Your 6-digit phone banking PIN is usually sent by text message.

If you've forgotten your PBN or PIN, please call us on +44 1534 616 313 if you're a Premier customer, or +44 1534 616 212 if you're an Advance customer and we'll be able to help you.