Online Banking Updates

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We're working on some improvements

From 02:00 to 21:00 on Saturday 7 December, we're doing some work on our systems to improve the services we offer you.

Unfortunately, this means you won't be able to use online, mobile or telephone banking during this time.

Please plan any essential banking in advance, as many of our services will be unavailable on this date.

What this means for you

During this period, you won't be able to access the following services:

Online and mobile banking
Global Money, including top ups
Payments and transfers
International Investment Centre and InvestDirect International
Telephone banking and contact centre. If your card is lost or stolen, or you experience fraud, still call us immediately

Frequently asked questions

You'll still be able to use your HSBC Expat cards for spending and ATM cash withdrawals. Please make sure you have enough funds in your account before the maintenance begins.

If your card is lost or stolen, or you experience fraud, still call us immediately.

Debit cards:

HSBC Premier customers call: +44 1534 616 313

HSBC Advance customers call: +44 1534 616 212

Credit cards:

If you're in the UK call: 0800 085 2401

From outside the UK call: +44 1442 422 929

On 7 December, you won't be able to access the International Investment Centre and InvestDirect International, or view any bonds.

Any trades that are entered on a non-working day are not usually processed until markets open from Monday morning.

When our services are back up and running, you'll be able to access InvestDirect International directly from the online banking account dashboard. Just select the relevant account.

If you'll need funds in your Global Money Account on 7 December, please make sure it's topped up in advance. You'll still be able to use your HSBC Expat cards for spending and ATM cash withdrawals during the maintenance.

Log on to the HSBC Expat Mobile Banking app and check your balance before the maintenance begins.

How do I add funds to my Global Money Account?

Log on to the HSBC Expat Mobile Banking app.
Go to the 'Pay & Transfer' tab.
Select 'Global Money Account - Add money'.
Select the account the money will be transferred from.
Enter the amount of money to be added to your Global Money Account.
Select the currency. You can skip this step for same-currency transfers.
Review and confirm. Once you select 'Confirm', the transaction cannot be cancelled.

If you need to contact us

Between 02:00 and 21:00 on Saturday 7 December, we recommend that you use the Chat service on our website.

If you call us, only limited services will be available from our contact centres.

HSBC Expat Premier

+44 1534 616 313

HSBC Expat Advance

+44 1534 616 212

HSBC Expat Hong Kong residents (local call rate)

+852 2822 3133

HSBC Expat Global Private Banking customer

+44 1535616160

Quick guides

While some of these services won't be available on 7 December, here's an overview of some other updates we've made to popular tasks.

The HSBC Expat Mobile Banking app is now the place to edit or delete UK or international payees. You'll no longer be able to do this within online banking. For HSBC Expat payees or UK companies, call our contact centre or chat with us.

There will no longer be a dedicated page to view your UK bill payments. Your bill payment history will still be part of your 'recent transactions' and you can also see bill payments on your statements, available in online banking or the mobile app.

You'll no longer be able to assign 'nicknames' to your HSBC accounts. Any names you've already set will stay the same, but future accounts will have our standard naming.

To start or stop receiving newsletters from us, call our contact centre.

Can't find what you're looking for? Visit our online banking FAQs page to find out more.

Online and mobile banking scheduled maintenance

We're working on some improvements

What this means for you

Frequently asked questions

Will I be able to use my card at ATMs?

What if my card is lost or stolen during this period?

What will happen to my investments during the outage?

How can I make sure my Global Money Account is topped up?

If you need to contact us

Quick guides

Manage payees

Bill payment history

Rename your accounts

Email subscriptions

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Online banking

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Phone banking

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