Online banking is evolving

You can move money between your HSBC Expat and global HSBC accounts.

Select the 'From' account. Then in the 'To' section, choose 'Your HSBC accounts' and the account you want to send to from the pop-up window, using the filters if needed. Select 'Continue' when ready to return to the transfer window.

Fill out the transfer details, including the date you want the transfer to take place. If applicable, you'll be shown the exchange rate. You can also set the frequency of the transfer. Select 'Continue' to proceed.

You can review your transfer and edit any incorrect details. Select 'Confirm' to proceed.

You'll see a confirmation page saying your transfer was successfully arranged. If you set a scheduled transfer, it will happen on the chosen date at the applicable exchange rate for that day.

Send money to a person or company you've paid before.

Select the 'From' account. Then in the 'To' section, choose 'Your saved payees' and the account you want to send to from the pop-up window, using the filters if needed. Select 'Continue' when ready to return to the transfer window.

Fill out the transfer details, including the date you want the transfer to take place. If applicable, you'll be shown the exchange rate. You can also set the frequency of the transfer. Select 'Continue' to proceed.

You can review your transfer and edit any incorrect details. Select 'Confirm' to proceed.

You'll see a confirmation page saying your transfer was successfully arranged. If you set a scheduled transfer, it will happen on the chosen date at the applicable exchange rate for that day.

You can set up a new payee to send money to a person or business for the first time. You'll need their bank details to complete the transfer.

Select the 'From' account, and the region for the beneficiary's bank from the dropdown. This may be different to the region your payee resides in.

Fill out the personal and bank details for the person you want to pay.

Fill out the transfer details, including the date you want the transfer to take place. If applicable, you’ll be shown the exchange rate. You can also set the frequency of the transfer.

If you wish, you can save the payee details for future use.

You need to authorise the transaction using your Secure Key device. Follow the steps to generate a unique one-time security code and enter it at the bottom of the screen. 

Select 'Continue' to proceed.

You can review your transfer and edit any incorrect details. Select 'Confirm' to proceed.

You'll see a confirmation page saying your transfer was successfully arranged. If you set a scheduled transfer, this will happen on the chosen date at the applicable exchange for that day.

You can make payments to UK companies from a predefined list for quicker easier transfers. This option is only available for use with HSBC Expat GBP offshore bank accounts.

Select the 'From' account. Then choose the company you need to send 'To' from the list of available options, using the search field in the dropdown. Make sure you choose the right company from the list. If you can't find the company, you'll need to set up a new payee for this business.

Fill out the transfer details, including any customer reference and the date you want the transfer to take place. You can also set the frequency of the transfer. 

You need to authorise the transaction using your Secure Key device. Follow the steps to generate a unique one-time security code and enter it at the bottom of the screen. 

You can review your transfer and edit any incorrect details. Select 'Confirm' to proceed.

You'll see a confirmation page saying your transfer was successfully arranged. If you set a scheduled transfer, this will happen on the chosen date.

The HSBC Expat Mobile Banking app is now the place to edit or delete UK or international payees. You'll no longer be able to do this within online banking. For HSBC Expat payees or UK companies, call our contact centre or chat with us.

There will no longer be a dedicated page to view your UK bill payments. Your bill payment history will still be part of your 'recent transactions' and you can also see bill payments on your statements, available in online banking or the mobile app.

You'll no longer be able to assign 'nicknames' to your HSBC accounts. Any names you've already set will stay the same, but future accounts will have our standard naming.

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